Question 1

How much does a session cost?

Accepted Answer

The standard fee for an individual therapy session is $240 for a 50-minute consultation.

Please note: This fee is below the current recommended rate set by the Australian Association of Psychologists Inc (AAPi), which is $340 for a 40 to 60 minute consultation.

Question 2

Do I need a referral to book?

Accepted Answer

No. You are welcome to book as a private client and do not need a referral or Mental Health Care Plan to access support.

Some clients choose to attend privately, while others access sessions under a Mental Health Care Plan if they are eligible for a Medicare rebate.

Question 3

Can I claim a Medicare rebate?

Accepted Answer

If you have a valid Mental Health Care Plan and referral from your GP, you may be eligible for a Medicare rebate of $101.55 per session.

A Mental Health Care Plan generally provides access to up to 10 Medicare-rebated sessions per calendar year, subject to GP review requirements.

Question 4

What is a Mental Health Care Plan?

Accepted Answer

A Mental Health Care Plan is prepared by your GP and allows eligible clients to access Medicare rebates for psychological support.

It can help reduce the out-of-pocket cost of therapy and is commonly used by clients seeking support for a range of mental health concerns.

Question 5

How do I get a Mental Health Care Plan?

Accepted Answer

To obtain a Mental Health Care Plan, you will need to make an appointment with your GP and discuss your mental health concerns. If appropriate, your GP can prepare the plan and provide a referral for psychological treatment.

You can then forward the referral when arranging your first appointment.

Question 6

Can I claim through private health insurance?

Accepted Answer

You may be able to claim a rebate through your private health insurance, depending on your level of cover. Please check directly with your health fund to confirm whether psychology services are included and what rebate may apply.

Question 7

How do I get started?

Accepted Answer

Beginning therapy is simple. You can complete the online enquiry form, and once your enquiry has been received, you will be contacted by email to arrange your first appointment and provided with the forms needed to prepare.

If you would prefer to speak before booking, you are also welcome to request a 15-minute introductory call through the enquiry form to briefly discuss your needs and ask any initial questions.

Question 8

What do I need to complete before my first session?

Accepted Answer

Before your first appointment, you will be emailed an information form, consent form, and intake form. These forms need to be completed and signed prior to your first session.

Question 9

What if this service is not the right fit for me?

Accepted Answer

The initial phase of therapy helps clarify your needs and whether this service is the most appropriate fit for you. If it becomes clear, either in the early stages or over the course of therapy, that another type of support would better meet your needs, this will be discussed openly and thoughtfully.

Where appropriate, assistance will be provided to help connect you with services that are better suited to your needs, including appropriate referrals to other practitioners or supports.

Question 10

What services do you offer?

Accepted Answer

Services currently include:

• Individual therapy for adults
• Supervision
• Organisational and community consultation
• Tailored workshops

Question 11

Do you offer psychological assessments?

Accepted Answer

Not at this stage. Psychological assessments are not currently offered but may in the future.

Question 12

Where are you located?

Accepted Answer

Psychological support is offered exclusively online via secure telehealth, allowing you to access care from the comfort and privacy of your own home, wherever you are in Australia.

As the practice operates fully online, there is no physical office location, and all appointments take place via secure video consultation.

Question 13

What is telehealth therapy?

Accepted Answer

Telehealth therapy involves attending sessions remotely through secure video conferencing. It offers a flexible, accessible, and private way to engage in psychological support without needing to attend in person.

Question 14

What do I need for a telehealth session?

Accepted Answer

To attend your session, you will need:

• a quiet and private space
• a stable internet connection
• a computer, tablet, or smartphone
• a device with a camera and microphone

Headphones can also be helpful for added privacy and clearer sound.

Question 15

How do I join my telehealth session?

Accepted Answer

Before your appointment, you will receive a secure video link by email. At the time of your session, simply click the link to join.

If you experience any difficulty accessing the session, support can be provided to help you connect.

Question 16

What if I need to cancel or reschedule?

Accepted Answer

A 48-hour cancellation policy applies. If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice.

This allows the appointment time to be offered to another client who may be waiting.

The following cancellation fees apply:

• 48 to 24 hours' notice: 50% of the session fee
• Less than 24 hours' notice: 100% of the session fee

It is understood that illness, emergencies, and unexpected circumstances can arise. If this applies, please make contact as soon as possible so the situation can be considered.

Question 17

Do you provide crisis support?

Accepted Answer

No. This is not a crisis or emergency service.

If you are in immediate danger, unable to keep yourself safe, or need urgent mental health support, please call 000 or attend your nearest hospital emergency department.

If you need immediate crisis support, you can also contact:

• Lifeline on 13 11 14
• Suicide Call Back Service on 1300 659 467
• Beyond Blue on 1300 22 4636

This practice is designed for planned appointments and ongoing therapeutic support, rather than urgent or crisis care.

Raaha (راحة)

Varda Khan

Our Values

Compassionate Support

Empowerment

Hope

Collaboration

For myself

As a new parent

Individual Therapy Session

How the Mental Health Care Plan works

Fees and Rebates

Starting Therapy

Telehealth

Appointments and Cancellations

A calm space for support, insight and growth